Hi Everyone There is currently a fault affecting wireless customers in the Rangiwaea, Tangiwai, and upper Whangaehu Valley areas. Staff will be on-site around 10 am tomorrow to replace a faulty piece of equipment, and service should be restored by midday. Apologies for the inconvenience.
UPDATE Wednesday, 26th May 2021 - 10.30AM:
Hi Everyone Our network team has replaced the faulty equipment and services have now been restored. Feel free to contact us if you are still experiencing issues. 0800 484 363.
Some wireless customers between Levin and Opiki, and all those in Koitiata, will have lost their connections just after 10pm last night. This is the result of a fault at our site above Shannon. Staff are en route to site, with a resolution expected by around 10.30am.
Ashhurst, Pohangina, Kimbolton areas will have degraded service as our primary fibre link from a 3rd party supplier has failed again. We have a backup path in place, its just not as fast as the main fibre feed in.
Currently no Estimated Time for Repair has been given to us, we have a fault logged and technicians are investigating.
Wireless customers in the Ashhurst, Kimbolton, and Pohangina areas may find they’re presently unable to connect to the internet due to a fibre disruption in Kimbolton. We’re working on fixing this now.
UPDATE 1:17pm: We suspect that many-to-most customers should now find things are working. If you still find you are unable to connect, please try rebooting your router. If this still doesn't work, as always, please call us on 0800 484 363.
We are experiencing widespread connectivity issues potentially related to abuse on our network. Technicians are correcting these now.
We're aware of a widespread fault causing intermittent loss of internet for some customers. We have technicians working on the problem now, and hope to have it fixed shortly.
Customers may be experiencing outages from lingering problems caused by a now-corrected equipment glitch. We are in the process of restoring all the affected equipment. If you find yourself without internet access, please try rebooting your router first of all, and waiting a few minutes. If that fails, or if you need help rebooting your router, please give us a call as usual on 0800 484 363.
We're presently seeing some sporadic and intermittent loss of connectivity to specific sites across our network. We have engineers in office working out the issues now. UPDATE 5.34PM - 9/7/2020
Services seem to be back to normal now. If you are still having trouble, please feel free to contact us on 0800 484 363.
Quick update regarding the network fault last night:
An important piece of equipment on our network was found to be faulty and caused a lot of services to drop out.
A replacement is on its way!
Until it arrives we will keep an eye on the faulty equipment and make sure to quickly resolve the issue if services drop out again. Apologies for the inconvenience.
9:30am: This issue should now also have been resolved. Please try rebooting your router if you're still experiencing problems. If that still doesn't work, as always, you can give the helpdesk a call on 0800 484 363.
8:40pm: There is a 3rd party fibre cut that is under repair. Inspire technicians have installed a temporary radio link to get customers internet and voice working again (perhaps slower than normal, but working), and services should stay working until we get an update about the fibre being repaired.
Customers in the greater Kimbolton area on Inspire Wireless may have lost internet access due to a fault with one of our providers. We have reported this upstream and are hoping to have it resolved in the next few hours.
Hi Everyone, One of our larger wireless towers has stopped working. This has caused some congestion on our wider network due to the increased load. Our network team is working on it now and are hoping to have it resolved in the next few hours. Apologies for the inconvenience.
** 4:27PM Update** Our Network team has advised that while we have made a number of changes to our network to work around the problem, the repairs will most likely carry on into the weekend. Inspire Rural wireless speeds will run a bit slower until its fixed unfortunately. We hope to have everything back to normal on Saturday for everyone. Once again we apologise for the inconvenience.
Due to some issues experienced after our brief Christmas Day outage we're planning some emergency network changes early morning on Monday and Tuesday.
These changes will occur between 00:01 and 06:00 on Monday 30 December and Tuesday 31 December. It is expected that the customer impact from these changes will be non existent or minimal.
At 6.30am this morning we had a fairly catastrophic failure of a core router in our network. Whilst all services are now restored we still have some slowness in our network due to how traffic re-routed after this failure. We're working through these issues now.
** 10:20am update**
All customer impact should be resolved. Still working with vendor to establish root cause and then will assess our options after that.
Customers may have experienced an unexpected brief loss of connectivity around 5:20pm during installation of some core equipment. We believe all services should now be restored, but please call the helpdesk on 0800 484 363 if you are still experiencing problems that started since this time.
Experiencing problems on the network?
Please give our helpdesk a call on 0800 484 363 to report your fault.
You can also keep up to date with our network status on our Facebook page.